Return and Refund Policy

Thank you for shopping with us! We’re committed to providing you with high-quality skincare products and a satisfying experience. However, if something doesn’t meet your expectations, we’re here to help.

Eligible Reasons for Return

We accept returns in the following cases:

Product Defect: If the item you received is damaged or defective.
Incorrect Product: If you received a different product from the one you ordered.
Expired Product: If the product has already reached its expiry date upon arrival.

Conditions for Returns

To ensure a smooth return process, please take note of these conditions:

Initiate Within 1 Day: Returns must be requested within 1 day of delivery or collection.
Original Condition: To qualify for a return, the product must be unopened, undamaged, and in its original packaging.

How to Initiate a Return:

Contact Us: Reach out to our customer service team within 1 day of delivery or collection.
Provide Details: Include your order number, photos of the item(s), and a brief description of the issue.

Processing: Once we receive your information, our team will review your request and provide you with next steps.

Refund Options

We’ll notify you and process your refund once we receive and inspect your returned item.

If your return is approved, you may choose to receive a full refund or an exchange for the correct product.

Refunds will be credited back to your original payment method within a few business days.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Need help?

Our goal is to make your experience as smooth and worry-free as possible. If you have any questions or concerns, don’t hesitate to reach out – we’re here to help!

Return and Refund Policy